Top 9 Ways to Fix Windows Hello Facial Recognition Not Working on Windows 11


Facial recognition makes more sense on a laptop or desktop than on a smartphone. Unlike your phone, you are mostly sitting center in front of your laptop to complete authentication. Microsoft’s Windows Hello biometric is part of most premium laptops out there. It also works with third-party webcams to use on a desktop. But what if Windows Hello stops working? You can’t log in now unless you have a password. Here are the ways to troubleshoot Windows Hello not working on Windows 11. 

Fix Windows Hello Not Working on Windows 11

When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Use the tricks below and fix Windows Hello on your laptop.

1. Make Sure You Haven’t Covered Camera

This is the first thing you need to do. To work in a private environment, some users opt for a privacy shutter (or something similar) to block the webcam on the laptop. That way you are blocking any unauthorized access to others but also disabling the Windows Hello functionality. You should remove such tape during the sign-in process and let the webcam scan your face.

2. Don’t Sit Far

If you are sitting too far away from your laptop or desk, Windows Hello can’t scan your face correctly. You should sit in an ideal position (not too far and not too near) from your laptop and try Windows Hello authentication again.

3. Check Lighting Conditions

If there is a considerable amount of light behind you, Windows Hello might fail to tell apart from your face from the exposed background. We have been in such a situation many times. Close the windows behind you or move to a place where there is no light behind you.

You should try using Windows Hello again and it should work now.

4. Improve Facial Recognition

Windows allows you to improve Windows Hello facial recognition to increase the success ratio of the scans. Follow the steps below.

1. Open the Windows Settings menu (use Windows + I keys).

2. Select Accounts from the left sidebar.

3. Click on the Sign-in options.

select sign-in options in windows settings

4. Expand the Facial recognition (Windows Hello) menu.

5. Select Improve recognition.

improve windows hello option in windows settings

6. Click on Get Started and follow on-screen instructions.

get started with improved recognition

5. Reinstall Biometric Devices Drivers

If you have corrupt biometric drivers installed on your laptop, Windows Hello won’t work.

1. Right-click on the Windows key and open the Device Manager menu.

open device manager in windows 11

2. Expand the Biometric devices menu.

3. Right-click on Facial Recognition (Windows Hello) Software Device.

4. Select Uninstall device from the context menu and confirm your decision.

install windows hello drivers in device manager on windows 11

Restart your laptop, and the system will reinstall the required drivers during the reboot process.

6. Reinstall Windows Hello

Is Windows Hello facial recognition still not working for you? Windows allows you to reinstall the function on your laptop. Let’s use it.

1. Open the Windows Settings (Windows + I) menu and select Apps from the left sidebar.

2. Select Optional features and search for installed features.

open optional features in windows settings > apps

3. Type Windows Hello.

4. Expand the Facial Recognition menu and select Uninstall button.

uninstall windows hello

5. From the same menu, select the View features button.

install windows 11

6. Search for Windows Hello and select the checkmark beside it.

install windows hello

7. Select Next and hit the Install button from the following menu.

Restart your laptop and Windows Hello should work as expected.

7. Run Camera Troubleshooter

Any issue with your webcam can lead to Windows Hello not working on Windows 11. The system comes with a camera troubleshooter to fix such issues. Here’s how you can use it.

1. Launch the Windows Settings menu.

2. Select System from the left sidebar.

troubleshoot menu in windows 11

3. Open the Troubleshooter menu and select Other troubleshooters from the following menu.

open other troubleshooters in windows settings

4. Scroll and run the Camera troubleshooter on your laptop.

run camera troubleshooter in windows settings

Let Windows fix the issue and try your luck with Windows Hello authentication again.

8. Run Windows Security Scan

If you have a habit of downloading files from unverified sources on the web, you might have infected your PC with malicious files. Those corrupt files might affect Windows Hello functionality on your laptop. You need to use the Windows Security tool and remove corrupt files.

1. Press the Windows key and search for Windows Security.

2. Select Virus & threat protection and run a quick scan on your PC.

run windows scan

9. Update Windows OS

A buggy Windows build might cause issues with Windows Hello. Microsoft is quick to fix such issues. You need to install pending Windows 11 updates and troubleshoot facial recognition.

Go to Windows Settings > Windows Update and download the latest Windows 11 update on your laptop.

update windows 11

Enjoy Flawless Windows Authentication

Facial recognition feature of Windows Hello not working may leave you frustrated. It’s one of the areas where Windows 11 comfortably beats macOS. You can use the tricks above and troubleshoot the issue in no time.  



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